FREE SHIPPING ON EVERY ORDER

Shipping and Returns

*** COVID-19 NOTICE ***
Despite the effects of COVID-19, we are able to continue to ship online orders as usual! We are a small team & really appreciate your support during this time <3  All online orders ship for free, but you can now also order online for same day store pickup at our Short North Store.  If you need to return an item from an online order, our current return policy stands.

As always, if you have questions or need help with anything at all, we are here! Feel free to call or text 614-358-6377, email info@vampofficial.com or message us on Instagram @vamp.official. Thank you so much for continuing to shop with us!!
Love, the Vamp Team.

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SHIPPING OPPTIONS
FREE Standard Shipping (5-7 business days)
$10 Express Shipping (2-3 business days)

All orders typically process and ship out within 1-2 business days. If you choose to upgrade to Express Shipping, it will not decrease the time it takes to process the order, but it will speed up the time it takes to ship. Please get in touch with us by phone or E-Mail if you have any special requests and we will do our best to accommodate!

At this time we only ship within the United States, but we have hopes of expanding our delivery capabilities in the future!


TRACKING YOUR ORDER
After you complete your purchase and your order has shipped, you will receive an email confirmation with all the tracking information necessary. Please note, Vamp is not responsible for any lost or stolen packages, so keep an eye on your tracking number.


RETURN POLICY
Each return is handled on a case by case basis in order to ensure the satisfaction of our customer to the best of our ability. There is a 2 week return window for items that are unworn, unwashed, unaltered and free of damages by the customer. Items must be returned with a receipt, all tags still attached, and must be in their original packaging. All clearance and promotional items are final sale. For hygiene reasons, all intimates, swim bottoms and bodysuits are final sale.

Return Window Start Date
IN STORE: date of purchase
ONLINE: date of order delivery
STORE PICKUP: date of pickup confirmation text

For a full refund back to your original form of payment, return your item in the first week of the order's return window. Returns after the first week, but within the 2 week return window are eligible for store credit or exchange only.


RETURNS BY MAIL
To return an item by mail, first make sure your item qualifies for return by the guidelines listed above. You will be responsible for paying shipping on the return. Send it to the address listed below and, if the return is approved, we will refund you the item’s original purchase price or issue store credit via email after it arrives back to us!

Vamp Official
ATTN: Returns
969 North High Street
Columbus, Ohio 43201


EXCHANGES
We can process exchanges in store within the 2 week return window, but unfortunately cannot process exchanges for items returned by mail. If you are hoping to make an "exchange" by mail, you must return your item and place a new order.


GIFT RECIEPTS
Gift receipts are valid for a refund to the original form of payment in the first week of the return window, or for store credit or exchange anytime during the 2 week return window. Timing exceptions may be made for special cases and during the holiday season.

 

Size Chart
XS S M L
US 0-2 2-4 4-6 6-8
BUST 30 32 34 36
WAIST 24 26 28 30
HIPS 32 34 36 38

Use our size chart as a general guide. All of our labels run a bit differently.
Please refer to the product descriptions or contact us for more information.

How to Measure
Bust - Measure under your arms around the fullest part of your chest.
Waist - Measure around the narrowest part of your waistline.
Hips - Measure around the fullest part of your hips.

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